Improving customer experience, mitigating churn, and improving financial performance through operational efficiency
Cable & Telecom organizations rarely outsourced anything beyond customer service and IT related support. As the market competition increased, raising margin pressure, organizations evaluated their core strategic strengths, weaknesses, opportunities, and threats. Leaders immediately realized that back office (KPO) solutions can be better delivered by outsourcing the work to agile partners with deep domain expertise to drive innovation, transparency, quality, and insight into otherwise ‘merky’ hard to quantify processes.
Clearly defined outcomes, supported by data, from outsourced delivery solutions are essential but so is the path you take in order to achieve a successful transition of an outsourced function. At eClerx, we have a structured six sigma certified process for managing existing engagements and onboarding new processes. Our award winning process is backed by industry veterans with deep domain expertise and knowledge management understanding to ensure a smooth transition for a successful project launch that delivers a positive ROI.