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Financial Services Business Case

In particular, included at no cost within our delivery model are:

    • Senior managers and subject matter experts, who add disproportionate value to our clients by way of process design, control and improvement, client governance and people management
    • Execution bench of between 10% and 15% of the charged resource pool, to allow us to support effort spikes and offset the impact of attrition and to allow for scaling of new functions
    • Onshore solution managers to closely oversee execution to ensure alignment with customer objectives and reduce day to day client management overhead
    • A knowledge management and training program with over 1,500 training courses and tests that allows us to train our people on the industry, client specific systems, and processes
    • Quality and Technology centers of excellence to automate and workflow procedures that allow us to ramp up quickly and provide productivity benefits​