Established from humble beginnings in a small office in South Mumbai, eClerx is proud to celebrate 20 years of providing high-quality services and products to its customers around the globe. The company, which now employs 9,000 people across offices located in the U.S., UK, India, Italy, Germany, Thailand, Canada, and Singapore, has emerged over the last two decades as one of India’s leading Business Process Management and Data Analytics companies, generating $200 million in revenue annually.

eClerx was founded in 2000 by Anjan Malik and PD Mundhra to transition, manage, and transform complex business processes. Following successful careers in investment banking, Anjan and PD, graduates of University of Pennsylvania’s Wharton School of Business, jointly identified significant opportunities for providing innovative services and solutions to large global companies undergoing rapid business transformation challenged by legacy systems, use of eCommerce for retail, data inaccuracies, and ever-changing processes and workflows

“The high quality of clients and the people that we work with, and the complex problems that we’ve been able to solve for our client partners – that’s been the standout feature of this journey over the past 20 years,” said Anjan Malik, co-founder and director of eClerx, including several of its onshore subsidiaries. “The business has changed a lot over the past two decades. We’ve had our share of luck, but we were also fortunate to have enduring clients who cared about the work that we did for them. As we enter an ever-changing business environment, our ability to realize and adapt to this change while providing better, differentiated and highly customized solutions to our clients is what has kept eClerx relevant despite the changing times.”

When looking towards the future, eClerx recognizes the advantages of embracing an offshore and onshore model for delivering exceptional customer service in the most cost-effective manner. eClerx is also pushing the envelope in the Business Process Management Industry by moving away from the traditional way of doing full time employment business to delivering managed solutions with embedded domain centric technology.

“We expect that our business will increasingly become more global over time,” said Malik. “By expanding our footprint to the parts of the world where our clients are located, we are able to provide a higher level of service with faster response times to meet our clients’ needs. We aren’t limited by time zones or locations; we are engaging our customers at their locations to ensure they receive the best possible experience when partnering with us.”

eClerx has been strategically expanding its global reach for the past several years since its listing in the Indian stock exchanges. The company acquired Agilyst in 2012 to create a new business line, the Italian creative services agency, CLX, in 2015, and U.S.-based financial advisory firm TwoFour Consulting in 2017. It also established a customer operations hub in Fayetteville, North Carolina in 2017, enabling the company to provide differentiated customer service to its U.S-based clients.

The founders attribute much of their success to the high quality of intelligent and hardworking people at eClerx.

“At the end of the day, our business is a people business,” said PD Mundhra, co-founder and executive director of eClerx Services Limited. “The quality of what you’re able to achieve is heavily predicated on the quality of talent that chooses to work at the firm. And we are fortunate to have some of the best people in the business working for us to deliver the highest-quality products and services to our customers – regardless of location – each and every day.”

“All of modern society is based on trust, and as we grow, add geographies, business diversity and complexity, the thing that holds us together is a culture of trust, and it comes from one simple word – integrity,” said Malik. “Our entire business model is built on a foundation of integrity, and it’s how we will always approach our relationships with customers – now and into the future.”

eClerx provides critical business operations services to over fifty Fortune 500 clients, including some of the world’s leading companies across a diverse portfolio of industries – such as retail, financial services, media and entertainment, telecommunications, manufacturing, and technology.