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eClerx Celebrates 20 Years of Service

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March 24, 2020
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Anniversary

eClerx Celebrates 20 Years
of Delivering High-Quality

Products and Services to Global Clients with Integrity

Anniversary

CELEBRATING

YEARS OF SERVICE

Established from humble beginnings in a small office in South Mumbai, eClerx is proud to celebrate 20 years of providing high-quality services and products to its customers around the globe. The company, which now employs 9,000 people across offices located in the U.S., UK, India, Italy, Germany, Thailand, Canada, and Singapore, has emerged over the last two decades as one of India’s leading Business Process Management and Data Analytics companies, generating $200 million in revenue annually.

eClerx was founded in 2000 by Anjan Malik and PD Mundhra to transition, manage, and transform complex business processes. Following successful careers in investment banking, Anjan and PD, graduates of University of Pennsylvania’s Wharton School of Business, jointly identified significant opportunities for providing innovative services and solutions to large global companies undergoing rapid business transformation challenged by legacy systems, use of eCommerce for retail, data inaccuracies, and ever-changing processes and workflows

“The high quality of clients and the people that we work with, and the complex problems that we’ve been able to solve for our client partners – that’s been the standout feature of this journey over the past 20 years,” said Anjan Malik, co-founder and director of eClerx, including several of its onshore subsidiaries. “The business has changed a lot over the past two decades. We’ve had our share of luck, but we were also fortunate to have enduring clients who cared about the work that we did for them. As we enter an ever-changing business environment, our ability to realize and adapt to this change while providing better, differentiated and highly customized solutions to our clients is what has kept eClerx relevant despite the changing times.”

When looking towards the future, eClerx recognizes the advantages of embracing an offshore and onshore model for delivering exceptional customer service in the most cost-effective manner. eClerx is also pushing the envelope in the Business Process Management Industry by moving away from the traditional way of doing full time employment business to delivering managed solutions with embedded domain centric technology.

“We expect that our business will increasingly become more global over time,” said Malik. “By expanding our footprint to the parts of the world where our clients are located, we are able to provide a higher level of service with faster response times to meet our clients’ needs. We aren’t limited by time zones or locations; we are engaging our customers at their locations to ensure they receive the best possible experience when partnering with us.”

eClerx has been strategically expanding its global reach for the past several years since its listing in the Indian stock exchanges. The company acquired Agilyst in 2012 to create a new business line, the Italian creative services agency, CLX, in 2015, and U.S.-based financial advisory firm TwoFour Consulting in 2017. It also established a customer operations hub in Fayetteville, North Carolina in 2017, enabling the company to provide differentiated customer service to its U.S-based clients.

The founders attribute much of their success to the high quality of intelligent and hardworking people at eClerx.

“At the end of the day, our business is a people business,” said PD Mundhra, co-founder and executive director of eClerx Services Limited. “The quality of what you’re able to achieve is heavily predicated on the quality of talent that chooses to work at the firm. And we are fortunate to have some of the best people in the business working for us to deliver the highest-quality products and services to our customers – regardless of location – each and every day.”

“All of modern society is based on trust, and as we grow, add geographies, business diversity and complexity, the thing that holds us together is a culture of trust, and it comes from one simple word – integrity,” said Malik. “Our entire business model is built on a foundation of integrity, and it’s how we will always approach our relationships with customers – now and into the future.”

About eClerx

eClerx provides critical business operations services to over fifty Fortune 500 clients, including some of the world’s leading companies across a diverse portfolio of industries – such as retail, financial services, media and entertainment, telecommunications, manufacturing, and technology.

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Kapil Jain

Group CEO and Managing Director

Kapil Jain is the Group Chief Executive Officer and Managing Director of eClerx. He joins us after a 23 year career at Infosys where he served as Executive Vice President for the Global BPM business. As a strong people champion and customer success zealot Kapil has the unique ability to build long-standing client relationships. He holds an MBA and MS from Case Western Reserve University, USA, and an engineering degree from the Indian Institute of Technology, Roorkee. Kapil is responsible for executing the business strategy, directing the overall performance and growth of the organisation and long-term shareholder value.

Bala C Deshpande

Non-Executive, Independent (Additional) Director

Ms. Bala C Deshpande is the Founder Partner of MegaDelta Capital. Of her 32 years of experience, Ms. Bala has over two decades of investing experience. Her experience as a Board member is variegated in terms of size and stage from young, high involvement companies to large listed companies and she has also played an instrumental role in shaping many innovative businesses and entrepreneurial journeys. She is passionate about Technology and its far-reaching implications on markets, businesses and consumers. She attended the Singularity University course to sharpen her knowledge in this space. She is a Management Graduate from Jamnalal Bajaj Institute and has a Master’s degree in Economics.

Naresh Chand Gupta

Non- Executive Independent Director

Mr. Naresh Chand Gupta is founder and CEO of Accuracap Consultancy Services, a technology oriented public market investment firm. Before that, he headed the Applied AI group at LNK corporation and was founding Managing Director of Adobe India, Sr. Vice President, Adobe Inc. and General Manager of Print and Publishing Business Unit, where he headed one of the three Adobe’s global business units, responsible for engineering, product management, marketing, sales, and P&L of print, eLearning, gaming, and several other classic publishing product lines. Mr. Naresh Chand Gupta has done M.S and Ph.D. in Computer Science from University of Maryland, College Park and B.Tech in Computer Science from Indian Institute of Technology (Kanpur).

Naval Bir Kumar

Non- Executive Independent Director

Mr. Naval Bir Kumar has a diverse experience in financial services over the last 30 years. He has worked with Indian Companies and Multi Nationals and has held leadership positions in investment banking, asset management, treasury and consumer banking. He served as an investment banker in ANZ Grindlays Bank, where he launched ANZ Grindlays Mutual Fund, India’s first foreign bank owned Mutual Fund. He was CEO of the ANZ Grindlays Mutual Fund business for 16 years. He was an AMFI Board member for many years and worked with SEBI on evolving various regulations. He was also the Head of Consumer Banking on receiving the banking license to re-imagine and build a digital led, branch light model. Mr. Naval Bir Kumar has done Post-Graduation in Management from Indian Institute of Management (Calcutta).

Roboworx

This comprehensive Robotic Process Automation platform offers improved business efficiency and effectiveness by replacing high volumes of repetitive and rule-driven tasks, allowing firms to save costs and focus on strategic, value-add activities. The ability to standardize business processes, build automation that can be leveraged across your organization, and drive improved control due to reduced human error are some of the benefits of this platform. Roboworx is built to seamlessly integrate with existing applications for minimal business disruption.

Anish Ghoshal

Chairman and Non-Executive Independent Director

Anish Ghoshal is a Non-executive, Independent Director who joined the eClerx Board in August 2007. Currently, a law partner at Dua Associates, Anish’s areas of expertise includes corporate, regulatory and labor law, acquisitions, joint ventures, and intellectual property. He has a bachelor’s degree in Commerce with honors from St. Xavier’s College in Calcutta and a bachelor’s degree in law from the University of Bombay.

Biren Gabhawala

Non-executive, Independent Director

Biren Gabhawala is a Non-executive, Independent Director who joined the eClerx Board in May 2011. With 30 years’ experience, Mr. Gabhawala is a qualified chartered accountant and a fellow member of the Institute of Chartered Accountants of India. Presently, he is a senior partner at M/s. C. M. Gabhawala & Co. Chartered Accountants, specializing in direct and indirect Taxation, FEMA, International Taxation, and Mergers and Acquisitions. Mr. Gabhawala holds a bachelor’s degree in Commerce from H. R. College of Commerce & Economics in Mumbai.

Ms. Deepa Kapoor

Non-executive, Independent Director

Deepa Kapoor is a Non-executive, Independent Director who joined the eClerx Board in March 2014. She is currently the Director of an MBA program and leads various executive education initiatives. Previously, Deepa headed Corporate Social Responsibility at Genpact and Punj Lloyd and has worked at several international companies including Broadview Associates, Oracle Corporation, and Lucent Technologies. Deepa holds an MBA from University of Pennsylvania’s Wharton School of Business and a bachelor’s degree in Computer Science and Mathematics from Smith College in Northampton, MA.

Shailesh Kekre

Non-executive, Independent Director

Shailesh Kekre is a Non-executive and Independent Director, who joined eClerx’s board in March 2017. Prior to joining the board, Shailesh was a Partner at McKinsey & Company in India and a leader of the firm’s global Sourcing and Analytics practices for over 17 years. Shailesh serves as an advisor to several global enterprises in India, US, UK and Germany and specializes in business strategy and operations for IT / BPM and the R&D industry. Mr. Kekre holds a management degree from the Indian Institute of Management, Calcutta and a bachelor’s degree in Technology and Electrical Engineering from the Indian Institute of Technology, Kanpur.

Srinjay Sengupta

Non-Executive, Independent Director

Srinjay Sengupta is an Non-executive, Independent Director who joined eClerx Board in January 2021. He is a seasoned professional in the technology and outsourcing industry. He held senior roles at Infosys, where he setup the UK and European operations of the company, and at iGate, where he was head of global sales and marketing. He also worked at McKinsey & Company and is now an independent adviser to global corporations in the areas of technology, operations and outsourcing. He is also an investor in tech intensive scale ups. He is an alumnus of the Indian Institute of Management, Ahmedabad (IIM-A) and holds a bachelor’s degree from the Indian Institute of Technology (IIT), Kharagpur.

Mr. Anjan Malik

Co-founder and Non-Executive Director

Anjan Malik is a Co-founder and the Executive Director of eClerx’s on-shore subsidiaries. He has over 25 years of experience in consulting, investment banking and knowledge process outsourcing. Anjan worked with Accenture in Europe and Lehman Brothers in the US before starting eClerx, with PD Mundhra, in 2000. Anjan holds an MBA from The Wharton School of Business, University of Pennsylvania (USA) and a Physics degree from Imperial College, London (UK).