As marketers personalize everything from shopping recommendations to experiences, are they being strategic in their approach?
eClerx Digital has several hosted events scheduled and you are invited to attend.
Understanding and Improving the Customer Experience
Miami – September 19th
Customer Analytics
San Francisco – September 26th
Annual Client Workshop
Austin – February 5th & 6th
A high-tech manufacturing client reduced “null” results by 14%, increased click-thrus by 10% and increased conversion rates by 18% using eClerx Digital’s website search optimization services.
A toy manufacturer encountered several critical errors leading up to their Amazon Prime Day promotions including and IT transition mid-week that lead to GDPR non-compliant emails. The eClerx Digital team worked around the clock to execute over 40 campaigns, resolve 404 errors caused by the IT transition and watched all campaigns during the 2-day event to insure 100% QC.
“Really appreciate the eClerx Digital team to not only flag the unsubscribe issue, but to also work with me over the weekend in what was completely out of hours to align with my UK time zone.”
– CRM Manager – US Toy Manufacturer
PD Mundhra is a Co-founder and Executive Director of eClerx Services Limited. He has over 19 years of experience, with ten years in the KPO / BPO sector, along with stints in banking and manufacturing industries. He holds a Master of Business Administration degree in finance from The Wharton School, University of Pennsylvania and a Bachelors of Commerce from St. Xavier’s College, Kolkata.
Alok Goyal is a Non-executive, Independent Director who joined the eClerx Board in May 2012. He is a founder and partner of Stellaris Venture Partners, an early stage technology focused venture capital firm. He also serves on the board of Whatfix, a SaaS-based performance support platform. Previously, Mr. Goyal was a partner at Helion Ventures, where he led investments in enterprise software and services sectors and was also COO of SAP India. Alok is an alumnus of INSEAD, University of Texas at Austin and Indian Institute of Technology, Delhi.
Anish Ghoshal is a Non-executive, Independent Director who joined the eClerx Board in August 2007. Currently, a law partner at Dua Associates, Anish’s areas of expertise includes corporate, regulatory and labor law, acquisitions, joint ventures, and intellectual property. He has a bachelor’s degree in Commerce with honors from St. Xavier’s College in Calcutta and a bachelor’s degree in law from the University of Bombay.
Biren Gabhawala is a Non-executive, Independent Director who joined the eClerx Board in May 2011. With 30 years’ experience, Mr. Gabhawala is a qualified chartered accountant and a fellow member of the Institute of Chartered Accountants of India. Presently, he is a senior partner at M/s. C. M. Gabhawala & Co. Chartered Accountants, specializing in direct and indirect Taxation, FEMA, International Taxation, and Mergers and Acquisitions. Mr. Gabhawala holds a bachelor’s degree in Commerce from H. R. College of Commerce & Economics in Mumbai.
Deepa Kapoor is a Non-executive, Independent Director who joined the eClerx Board in March 2014. She is currently the Director of an MBA program and leads various executive education initiatives. Previously, Deepa headed Corporate Social Responsibility at Genpact and Punj Lloyd and has worked at several international companies including Broadview Associates, Oracle Corporation, and Lucent Technologies. Deepa holds an MBA from University of Pennsylvania’s Wharton School of Business and a bachelor’s degree in Computer Science and Mathematics from Smith College in Northampton, MA.
Mr. Shailesh Kekre is a Non-executive and Independent Director, who joined eClerx’s board in March 2017. Prior to joining the board, Shailesh was a Partner at McKinsey & Company in India and a leader of the firm’s global Sourcing and Analytics practices for over 17 years. Shailesh serves as an advisor to several global enterprises in India, US, UK and Germany and specializes in business strategy and operations for IT / BPM and the R&D industry. Mr. Kekre holds a management degree from the Indian Institute of Management, Calcutta and a bachelor’s degree in Technology and Electrical Engineering from the Indian Institute of Technology, Kanpur.
Pradeep Kapoor is a Non-executive, Independent Director who joined eClerx’s board in August 2007. For over four decades, he has played a leading role within India’s infrastructure sector industry, particularly in engineering, manufacturing, and construction. He has been Managing Director and CEO of several companies including Trafalgar House Construction Limited, FLSmidth Limited, ABG Cement Limited, ABG Energy Limited, Dosdal Limited and Sanghi Industries Limited among others. Mr. Kapoor holds a bachelor’s degree in Mechanical Engineering from Regional Engineering College at Bhopal University.
Anjan Malik is a Co-founder and the Executive Director of eClerx’s on-shore subsidiaries. He has over 25 years of experience in consulting, investment banking and knowledge process outsourcing. Anjan worked with Accenture in Europe and Lehman Brothers in the US before starting eClerx, with PD Mundhra, in 2000. Anjan holds an MBA from The Wharton School of Business, University of Pennsylvania (USA) and a Physics degree from Imperial College, London (UK).
eClerx means and includes eClerx Services Limited and its subsidiaries (hereinafter referred to as “we”, or “our” and used
interchangeably) having its registered office at Sonawala Building, 29 Bank Street, Fort, Mumbai 400 023 and operates eClerx.com, as well as its associated websites including but not limited to eclerxmarkets.com, eclerxdigital.com, eclerxcustomeroperations.com, careers.eclerx.com (the “Websites”). This Privacy Notice (“Notice”) sets out the way in which we process your information in accordance with the General Data Protection Regulation (GDPR). The Notice applies only to the information we collect through or in connection with any of our digital or offline channels.
eClerx is a controller of your personal data available with us. This means that we are responsible for deciding how we hold and use personal information about you. This Privacy Notice does not form any part of any contract of employment or other contract to provide services. It is important that you read this Privacy Notice, together with any other privacy notice or consent forms we may provide on specific occasions when we are collecting or processing personal information about you, so that you are aware of how and why we are using such information.
WE WILL COLLECT, STORE, AND USE THE FOLLOWING MAIN CATEGORIES OF PERSONAL INFORMATION ABOUT YOU WHEN YOU USE OUR WEBSITES (NOT AN EXHAUSTIVE LIST):
Some of the data that eClerx stores will be hosted within our websites including but not limited to following locations: Chicago, USA; London, UK; Amsterdam, Netherlands; Milan, Italy; Singapore, Mumbai, India.
We will only use your personal information when the law allows us to. If the European data protection legislation applies, we will use your personal information on the basis of the following lawful grounds under GDPR:
The primary situations in which we will process your personal information will be to manage the existing services provided to you, to provide new information about our products and services, to understand your usage preferences in order to provide access to desirable content, to process a job application and former employee related requests, to communicate with you in case of customer support, to process transactions, for sending newsletters, updates and promotional materials, to carry out advertising and market research based on behavioral metrics, geo-location data, demographic data and marketing preferences we capture.
If you fail to provide certain information when requested, we would not be able to establish contact with you to assist with
the provision of corresponding services, or apprise you of potential and/or existing business services.
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
Please note that we may process your personal information without your knowledge, in compliance with the above rules, where this is required or permitted by law.
You will not be subject to decisions that will have a significant impact on you based solely on automated processing, unless we have a lawful basis for doing so, we have notified you and given you a right to challenge the decision or to require that the decision be taken by a person.
In certain circumstances we may need to share your personal information with third parties, including third-party service providers and other entities within the eClerx group of companies.
We will share your personal information with third parties where required by law, where it is necessary to administer the working relationship with you or where we have another legitimate interest in doing so.
We will share your personal information with other eClerx Group Company offices in the European Economic Area (“EEA”) for any or all of the following purposes:
We will pass your personal information to, or allow access to such information by, other eClerx Group Companies worldwide where we have lawful grounds to do so. For example, as a result of the safeguards we apply, it will be within our legitimate interests to carry out intra-group transfers of data. The purposes for which we will do so include the performance of our global IT support function and for performance of contracts with our clients.
If you would like details of the particular Group Companies which can access your personal information, please contact us using the details in the Contact section below.
If we receive a request from a regulatory body or law enforcement agency, and if permitted under GDPR and other laws, we may disclose certain personal information to such bodies or agencies.
If we or our business merges with or is acquired by another business or company, we will share your personal information with the new owners of the business or company and their advisors.
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirement.
We have put in place adequate safeguard measures to protect the security of your information. (Details of these measures are available upon request). Third parties will only process your personal information with our instructions and where they have agreed to treat the information confidentially and to keep it secure.
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us.
You have following rights in relation to personal information we hold about you.
You have the right at any time to ask us for a copy of the personal information that we hold about you and to check that we are
lawfully processing it. Where we have good reason, and if the GDPR permits, we can refuse your request for a copy of your personal information, or certain elements of the request.
If personal information we hold about you is not accurate or is out of date and requires amendment or correction you have a right to have the data rectified or completed.
In certain circumstances, you have the right to request that the personal information we hold about you is erased e.g. if the information is no longer necessary for the purposes for which it was collected or processed or our processing of the information is based on your consent and there are no other legal grounds on which we may process the information.
In certain circumstances, you have the right to object to our processing of your personal information. You may also have the right to restrict our use of your personal information, such as in circumstances where you have challenged the accuracy of the information and during the period where we are verifying its accuracy.
In certain instances, you have a right to receive any personal information that we hold about you in a structured, commonly used and machine-readable format. In such circumstances, you can ask us to transmit that information to you or directly to a third party organization. The above right exists only in respect of personal information that:
While processing such requests, we are not able to guarantee technical compatibility with a third party organization’s systems. We are also unable to comply with requests that relate to personal information of others without their consent.
You can request the exercise of any of the above rights by contacting us. Most of the above rights are subject to limitations and exceptions. We will provide reasons if we are unable to comply with any such request for the exercise of your rights. However, we may charge a reasonable fee if your request is clearly unfounded or excessive. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for legally doing so.
If you are unhappy about our use of your personal information, you can contact us using the details in the Contact section below. You are also entitled to lodge a complaint with the applicable EU data protection agency.
We reserve the right to change or update this Privacy Notice at any time. Such updated Notice will be available at
https://eclerx.com/privacy-policy/ and we will advise you of material changes to our Privacy Notice by appropriate means. We may also notify you in other ways from time to time about the processing of your personal information.
If you have any enquires or if you would like to contact us about this Privacy Notice or our processing of your personal information, including to request the exercise of your rights as outlined above, please contact us at DPO@eclerx.com.
DocIntel transforms complex documents into comprehensive data models that can be utilized to run analytics and feed downstream systems. The solution uses Optical Character Recognition and pattern matching based automated extraction algorithms to capture all variables within the document. Each document is then converted to a machine-readable format to enable text searching.
Confirmations Lifecycle Manager provides an end-to-end workflow tool for OTC Trade confirmations offering features such as drafting, indexing, incoming review, affirmation, and reconciliation. This centralized solution incorporates Optical Character Recognition, Machine Learning based automated capture, RPA as well as a Reconciliation Engine to reduce the manual effort required to manage this process.
The Compliance Manager Solution automates the onboarding of customers, the refreshes of their information as well as the remediation process. This workflow helps financial institutions and corporations perform due diligence accurately and securely, while increasing transparency and reducing cost. Through the use of Robotic Process Automation, Machine Learning based data capture, Semantic Analysis and Natural Language Processing, the platform automates sourcing and review of data.
The Loans Manager platform helps financial organizations reduce the time between loan origination, deal building and amendments by offering subject matter expertise, automation, document extraction as well as data capture tools. The digitization process uses Optical Character Recognition, Natural Language Processing, pattern recognition and table reading to capture attributes from the document.
eClerx’s Billing Manager solution resolves your brokerage management challenges by providing robust support across the entire billing lifecycle. Our holistic approach uses machine learning and advanced matching algorithms to automate incoming invoices for reconciling with accruals, enabling firms to streamline and standardize invoices.
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Fleet Star is a complete transportation management solution that assists corporations, transport administrators, employees, and vendors address the challenges associated with corporate transportation. The solution leverages cutting-edge technologies including mobility, IOT, and data analytics to keep users apprised of itinerary changes across multiple devices and locations.
eCube provides a centralized system through which all business lines can scrape data from specific websites. This technology enables the creation of a robust data lake utilizing the information collected to carry out tasks such as competitor analysis. eCube navigates through online stores using various pattern matching techniques to extract relevant data. This solution relies on a high scale IT infrastructure to optimally run hundreds of processing threads, facilitating the efficient extraction of high volumes of data.
