New York, NY, August 23, 2019

We are pleased to announce that eClerx has won two Gold awards at this year’s prestigious Brandon Hall Group Excellence Awards. eClerx won a Gold award for ‘Best Use of Games or Simulations for Learning’ – in recognition of the firm’s innovative training initiatives in the Customer Interaction Monitoring and Analytics program. The other Gold award for ‘Best Customer Service Training Program’, was awarded for our Carebay project, that focuses on improving a client-facing KPI in the Chat Support program.

eClerx takes pride in receiving this recognition alongside some of the most distinguishable names in global business – Google, Salesforce, SAP, IBM, Dell Technologies, Microsoft, McKinsey, EY, BCG, PwC, Accenture, Citigroup, BMO Financial Group, TD Bank, HSBC, Bank of America, Nestle, Coca Cola, Hugo Boss etc. Winners from India include TCS, Genpact, Sutherland, NIIT, NTPC, and Bajaj Finance.

The entries were evaluated by a panel of veteran, independent senior industry experts, Brandon Hall Group analysts, and executives, based upon the following criteria: fit the need, design of the program, functionality, innovation and overall measurable benefits.

Last year, we were presented with a Bronze award for ‘Best Advance in Competencies and Skill Development’ and a Gold award for ‘Best Learning Program Supporting a Change Transformation Business Strategy.’ It’s a great honor for our vertical and central L&D teams to be recognized with these prestigious awards for the second consecutive year. Congratulations to all the teams involved.

Excellence Awards winners will be honored at Brandon Hall Group’s HCM Excellence Conference, February 4-6, 2020, at the Hilton West Palm Beach, Florida. Select winners also will serve as presenters in breakout sessions, sharing their leading practices during the conference.

“The HCM Excellence Awards recognize programs that measurably benefit organizations. Many human capital management departments are unable to confirm that their initiatives help the business’s bottom line. Because we focus on measurable benefits, our awards program is universally recognized and highly prestigious.” said Mike Cooke, Brandon Hall Group CEO.

About Brandon Hall Group

Headquartered in the U.S., Brandon Hall is a leading independent HR Research and Analyst firm with more than 10,000 clients globally and more than 20 years of delivering research-based solutions that empower excellence in organizations.