To diversify our offering for new and existing clients, and to fulfil niche US-driven client needs, eClerx Customer Operations (formerly eClerx Cable and Telecom) will open a delivery centre in the spring of 2017 in Fayetteville, North Carolina. Fayetteville boasts several appealing factors which we believe are critical to success, including a bustling local community with access to a diverse labour force that draws upon military families and local colleges, an overall low cost of living, and reduced operating expenses.Our Fayetteville Technical Support Center will provide specialized customer and B2B care, as well as workflow optimization to leading clients within the US Cable and Telecommunications sector. The strong foundation of our US facility will also rely heavily on our diverse and capable talent mix, from leadership to support staff. We are currently hiring for a range of roles including Site Director, Training Manager, Human Resource Manager, Quality Assurance Analyst, Technical Support Agent, IT Engineer, and Office Administrator.
In total, we plan to hire 40 full-time positions between now and June 1st with planned continuous growth over the next 2 years. All new employees will work at our delivery center located at 235 N McPherson Church Road, which is an idyllic location for attracting highly qualified candidates. Technical Support Agent wages will start at a competitive hourly rate during and after training. All staff members will also be eligible for performance bonuses based on individual performance and the success of the center. eClerx also offers a comprehensive benefits package to all employees who join our team in Fayetteville, NC.