Retail & Consumer Goods

Our capabilities

Featured insights

Retail & Consumer Goods

The retail and consumer goods world moves fast. That means brands must make fast, strategic decisions and know what’s working at every touchpoint. With over 20 years of domain experience, eClerx’s retail AI solutions solve real problems and create true value.

Deploy AI marketing automation to smoothly complete manual tasks like content updates, pricing changes, and campaign approvals, freeing up your team to focus on high-impact work. By simplifying complex operations and leveraging advanced business intelligence, eClerx’s AI-centric solutions give you an unmatched competitive edge.

overview

25%

increase in customer conversion rates

3.4M+

orders recovered through revenue optimization

50+

major retail brands rely on our expertise

35%

boost to customer engagement and Share of Voice

Our capabilities

Market Intelligence
Market Intelligence
Stay one step ahead with real time eCommerce market intelligence that lets you track prices, promotions, and new product launches. Act quickly and take smart decisions backed by advanced digital shelf analytics customized for the retail and consumer goods industry.
Creative & Content Production
Creative & Content Production
Easily collaborate and share creative content production across locations. Use eCommerce product catalog management to make quick and accurate changes, upload new content, and improve workflows with shared templates and version control.
Digital Marketing Services
Digital Marketing Services
Get reliable retail marketing automation for campaigns of all sizes, from seasonal promotions to digital marketing strategies for new launches. Take advantage of AI retail consulting services to boost social media content, eCommerce lead generation, and performance tracking.
Data & Analytics
Data & Analytics
Make your data work harder, without making it more complex. Share AI retail data analytics across teams, using data visualization services to see what matters. Access deep customer data analysis, so you can identify trends, fix issues, and act quickly.
Customer Experience
Customer Experience
Enhance customer experiences while bending the cost-curve, with generative AI-powered quality monitoring, advanced automations, and real-time optimizations on a foundation of deep domain expertise and data-fuelled analytics.
Technology Services
Technology Services
Streamline workflows and simplify processes with eClerx’s solutions that are designed specifically for retail and consumer goods brands. Bring in flexible resources for busy seasons, deploy digital transformation initiatives across your organization, or let eClerx help you design advanced applications to improve user experiences across the customer journey.
eClerx Market360™
eClerx Market360™
Get real-time views of the competition, with data on digital shelf strategy, pricing, and product launches. Use product placement analytics to spot issues and respond quickly. For brands with large portfolios across regions, AI marketing automation is especially valuable to create impact and seamless growth.
DataEdge360
DataEdge360
Turn complex data into competitive market intelligence that your teams can use. See data from sales, returns, inventory, and assortment optimization in easy dashboards, with retail data analysis built in to give you real-time insights.
GenAI360
GenAI360
Speed up processes without losing consistency, with GenAI360, our AI-powered consumer goods technology solutions. Use it as a marketing automation platform to generate product descriptions, ad copy, chatbot replies, and FAQs, and to get retail shelf analytics to correct by platform, region, or campaign.
CX360
CX360
Track omnichannel customer experiences in real time, so you can get a clear view of team productivity. Our retail consulting services will help you create a great customer engagement strategy, without needing a larger team, so your service always reflects brand standards.
Merchandiser+
Merchandiser+
Make sure product listings are accurate, complete, and ready to go live with powerful AI marketing automation. Use retail shelf analytics for product feed management or to enhance inventory management across major platforms.
QA360
QA360
Keep digital content accurate, clear, and on-brand across every touchpoint with quality assurance software. Check product listings, ads, and customer replies, and use customer service automation to maintain grammar, tone, and compliance with brand guidelines.
FLUiiD4<sup>®</sup>
FLUiiD4®
Store, organize, and track every product image or size chart that your brand needs with our digital asset management tool. Built-in version control and tagging help keep your content production workflow smooth, so you stay coordinated, avoid rework, and speed up time to market.

Featured insights

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Mind the Gap: Closing the gap between martech stacks and activation
Most organizations have sophisticated insights, but cannot act on them due to broken activation architecture. The eClerx report explores why.
Read the report
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