Customer experience management is the new battleground in the telecom, media, and entertainment space. Consumers demand personalized cross-platform interactions, better customer support solutions, and services that work without interruption, and it is crucial that your business keeps up.
eClerx leverages AI in telecom solutions, building on a strong base of advanced insights, automation, and scalable support models. With deep domain expertise in digital transformation in media, our solutions are built to reduce complexity, lower operating costs, and help your business stay agile. From first click to final mile, we help you build loyalty with every interaction.
Our capabilities
Customer Experience
Transform and improve customer journeys with reduced wait times, improved telecom customer analytics, and better issue resolution. Our customer experience platform is built around an AI core, offering detailed quality assurance monitoring for faster training, and ensures a positive brand experience, no matter the channel.
Digital Marketing Services
Run fast, flexible digital marketing strategies enhanced with AI, to deliver real results. From seasonal promotions to streaming bundle rollouts, our media consulting services can be flexed to fit any requirement, whether it’s a routine campaign or omnichannel marketing strategy.
Data & Analytics
Turn customer journey analytics into advanced insights. Whether you’re undertaking digital transformation in media or looking to improve customer experience management, our AI-powered dashboards help you leverage enterprise business intelligence into tools for decision-making.
Technology Services
We offer NOC and helpdesk support to companies looking to bring in digital transformation to their organizations. From application management to AI-powered digital transformation, from flexible resourcing to strategic managed resources, we provide services that simplify complex challenges and streamline workflows.
CX360
Monitor routine issues in telecom IT solutions and improve quality in real time by tracking customer experience management, resolution times, and agent performance across every channel. Deploy AI to make fast improvements to customer engagement strategy and stay ahead of issues without adding more staff or tools.
QA360
Drive consistent results with smarter call center quality assurance, powered by Artificial Intelligence. Automate customer support solutions, examine telecom customer analytics, and get AI-powered sentiment analysis. Improve operational accuracy and enable teams to deliver consistent, scalable results across all projects
Roboworx CogniFlows
Introduce intelligent Agentic AI-powered automation to routine tasks. Move beyond rule-based RPA to autonomously manage workflows like order validation, account updates, and reporting, while adapting to dynamic demands in real time. With seamless integration into existing systems, it acclerates digital transformation without disrupting your team.
GenAI360
Accelerate content creation using an advanced Artificial Intelligence Management System (AIMS) to write content for chatbot replies, FAQs, and marketing messages in brand tone. Our media consulting services help customize output for different platforms while freeing teams to focus on strategy and creativity.
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