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eClerx highlights AI-led strategy for its next phase of growth at Investor Day 2026

Press release | 2 mins read

September 28, 2026

eClerx highlights AI-led strategy for its next phase of growth at Investor Day 2026

Mumbai, Sep 28, 2026 – eClerx Services Ltd (ECLERX.NS), a leading provider of AI-powered analytics, digital operations, automation, and business process management services, today announced key highlights from its Investor Day, held on September 2, 2026 in Mumbai, India.

At the event, eClerx leadership discussed the company’s strategy, growth opportunities, and the evolving role of AI in transforming enterprise operations. eClerx outlined its strategic priorities, including cross-selling, strengthening adjacent verticals, and new micro-verticals.

With 13 quarters of sequential growth behind us and new opportunities ahead of us, eClerx today is at an inflection point. Increasingly we are partnering differently with clients, reimagining how AI is leveraged to drive greater productivity and agility. Over the last few years, we have strengthened our core capabilities and are building scale to turn AI into a meaningful driver of value for our clients.

Kapil Jain
MD & CEO of eClerx

During Investor Day, eClerx leadership discussed the company’s strategic priorities and the opportunities ahead across its key markets and industry verticals. Key themes included:

  • The four pillars of eClerx’s AI capabilities: eClerx highlighted its approach for powering its operationalized AI capabilities, combining AI-led operations, client transformation, solution-embedded products, and employee enablement. Demo videos showcased how the agentic capabilities of eClerx’s proprietary technologies are making a difference across workflows.
  • Product and capability showcase: Several sessions outlined how eClerx is incorporating AI into its own workflows and offerings, using proprietary platforms such as ComplianceManager, M360, FinOps, and Roboworx CogniFlows to create new ways of delivering impact. Leaders discussed the importance of investments in training, upskilling, and capabilities leadership, and building partnerships with key players in data, technology, and frontier AI.
  • Opportunities for growth across key markets: Leadership highlighted how focused strategies such as cross-sell and growing new adjacent verticals are creating opportunities, emphasizing the headroom across eClerx’s core industry segments, including financial services, digital marketing, and media and telecom.

The day ended with a presentation on eClerx’s financial performance and investments, followed by a Q&A session, where attendees had the opportunity to clarify questions with the company’s leaders.

We have delivered a strong and consistent performance, supported by healthy demand, resilient client relationships, and disciplined execution. Our focus remains on financial prudence, while scaling growth opportunities and strengthening the operating leverage of the business.

Srinivasan Nadadhur
CFO of eClerx

To access presentations from leaders at Investor Day, visit here: https://eclerx.com/investor-relations/

About eClerx

eClerx provides AI-powered analytics, digital operations services, automation, and business process management to help clients unlock growth and drive business outcomes. eClerx partners with Fortune 500 enterprises across financial services, telecom, media & entertainment, luxury, retail & fashion, and manufacturing. A publicly listed company, eClerx operates across 17 countries with over 22,000 employees, serving clients globally across the Americas, APAC, and EMEA.

Media contact

Prathibha Das
Head-Brand & Corporate Marketing
Prathibha.das@eclerx.com

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Safe harbour

The presentations, videos, and other Investor Day materials have been prepared for informational purposes only. Certain statements contained in these materials may constitute forward-looking statements regarding eClerx's business outlook, growth strategy, market opportunities, client demand, operational priorities, technology and AI-led initiatives, investment plans and anticipated financial and operating performance.

These forward-looking statements are based on management's current expectations, assumptions and estimates and are subject to known and unknown risks and uncertainties that could cause actual results to differ materially from those expressed or implied. Such risks and uncertainties include, but are not limited to: changes in global economic and business conditions, customer spending patterns, competitive pressures, technological developments including evolving regulations relating to AI, data privacy and data protection, cybersecurity threats, talent availability and retention, currency fluctuations, geopolitical developments and other factors that may affect the Company's business, clients and operating performance.

Forward-looking statements are made only as of the date of the relevant Investor Day materials and should not be relied upon as indicators or guarantees of future performance. The Company undertakes no obligation to publicly update, revise or supplement any forward-looking statement to reflect subsequent events or circumstances, except as required by applicable law.

By clicking ‘Accept’ or accessing these Investor Day materials, you acknowledge that you have read and understood this Safe Harbour Statement.
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