FREQUENTLY ASKED QUESTIONS

Financial Markets

For financial organizations across the world, eClerx Markets offers consulting, technological innovation, and process management expertise to uniquely solve operational challenges. With nearly two decades of industry experience complemented by the application of smart automation and robotics, our team of experts delivers holistic solutions across the trade lifecycle, change management, settlements and clearing, asset servicing, data and analytics, as well as the client lifecycle.

Digital

eClerx Digital is the trusted partner of choice to the world’s largest global brands for creative production, eCommerce / web operations, and analytics & insights services. We improve profitability for their digital businesses. Our team of 3000+ full-time digital delivery employees at our five production hubs in Mumbai, Pune, Chandigarh, Verona and Phuket apply deep digital expertise to effectively support the most demanding global clients utilizing a follow the sun delivery model. eClerx Digital’s innovative delivery model drives the “metrics that matter” for our clients: improved acquisition, conversion and retention and overall lifetime value of your customer 24x7x365.

Customer Operations

eClerx Customer Operations specializes in providing operational expertise and process excellence throughout the customer journey. We create solutions and services, utilizing a blend of technology and domain knowledge that support our clients’ evolving needs. Our suite of offerings enhances the customer experience by providing quality monitoring/insights, advanced analytics, automation, superior technical operations support and digital care services. We assist companies in developing, implementing and operating multichannel customer interaction capabilities –transforming everyday touch-points into a superior customer experience.

eClerx was founded by Anjan Malik and PD Mundhra, with the goal of transitioning, managing and transforming complex business processes. The company was incorporated on March 24, 2000, as eClerx Services Private Limited under the Companies Act, 1956. On August 1, 2007, at the annual general meeting, the company was converted to a public limited company and the name was changed to eClerx Services Limited. On December 31, 2007, eClerx raised capital through an Initial Public Offering of Rs. 101 crores. The price per share was Rs. 315/-. The objective of this offering was to fund future acquisitions, set up additional facilities, infrastructure investments, and expand the sales team.

As of March 31, 2020, eClerx employed around 8,500 people globally.

eClerx has 5 delivery centres located in India (Airoli, Pune, Chandigarh), Thailand (Phuket), and the United States (Fayetteville, NC).

eClerx’s global offices span across the US, UK, Italy, Germany, Singapore, Denmark, and Canada, along with delivery centers in India (Airoli, Pune, and Chandigarh), Thailand (Phuket) and the United States (Fayetteville, NC).

The address of the registered office of eClerx is:
Sonawala Building, 1st Floor, 29 Bank Street, Fort, Mumbai –400023

eClerx’s financial year ends on March 31.

The equity shares of eClerx are currently listed on the National Stock Exchange of India Limited (NSE) and the BSE Limited, (BSE), which are the premier stock exchanges of India.

The share codes are as follows:

BSE Code: 532927 and NSE Code: ECLERX

eClerx was founded by Mr. PD Mundhra and Mr. Anjan Malik.

PD Mundhra, Executive Director, comes with a wealth of experience, having worked with Lehman Brothers in New York and Citibank in Mumbai. PD also has substantial entrepreneurial experience having previously managed a capital goods manufacturing business for 3 years. PD has a Bachelor’s degree in Commerce from St. Xavier’s College, Kolkata and MBA from the Wharton School, University of Pennsylvania.

Anjan Malik, Non-Executive Director, has worked with Accenture in Europe for 3 years and with Lehman Brothers in New York and London for over 7 years where he helped build a successful global structured products business. Anjan has a degree in Physics from Imperial College of Science & Technology, London and MBA from the Wharton School, University of Pennsylvania.

For claiming an unpaid dividend, the investors/shareholders can write to the Company Secretary at eClerx’sregistered office address or to its Registrar and Transfer Agent, KFIN TECHNOLOGIES PRIVATE LIMITED, Unit: eClerx Services Limited, Selenium Building , Tower B, Plot 31-32, Gachibowli, Financial District, Nanakramguda, Hyderabad – 500 032; Email: balaji.reddy@kfintech.com.

The investors may note that pursuant to Section 124of the Companies Act, 2013, the balance in the Unpaid Dividend Account(s)and respective shares will be transferred to Investor Education and Protection Fund, if the same remains unclaimed for a period of seven years and thereafter no claim shall lie in respect thereof with eClerx.However, any claimant of shares transferred as above shall be entitled to claim the transfer of shares from Investor Education and Protection Fund by following the prescribed procedures and by submission of the prescribed documents in the prescribed manner. For claiming such shares, the investors/shareholders can write to the Company Secretary at Company’s registered office address or to its Registrar and Transfer agent as mentioned above.

eClerx is a debt-free company. It does not have any outstanding debt on its balance sheet.

As of March 31, 2020, eClerx had 36,983,401 shares outstanding.

Please refer to the following of Buy Backs done by eClerx both through Open market and tender offer route.

Open Market Route
Financial YearDate of Board Meeting approving buybackMaximum Buyback Price announcedBuyback PeriodTotal Quantum earmarked for Buyback (Rs.)
2013-14August 8, 2013Rs. 825/-August 27, 2013-February 26, 2014Rs. 405 millions
Tender Offer Route
Financial YearDate of Board Meeting approving buybackTotal No. of Shares bought backFinal Buyback PriceTotal Buyback Amount(in Millions)
2016-17August 29, 20161,170,000Rs. 2,000/-Rs. 2,340 Millions
2017-18December 22, 20171,290,000Rs. 2,000/-Rs. 2,580 Millions
2018-19March 14, 20191,746,666Rs. 1,500/-Rs. 2,620 Millions
YearBonus Share IssueEffective Date
2010Issue 1:223 Jul 2010
2015Issue 1:317 Dec 2015

Kindly refer to the following data highlighting the dividend history of the Company.

 

Financial YearInterim or DividendDividend Amount per share (INR)Date of Declaration
2007-08Final
Interim
Final
2.001-Sep-08
2008-092.5030-Oct-08
2008-0910.0026-Aug-09
2009-10Interim7.5028-Oct-09
2009-10Final10.0016-Sep-10
2010-11Final22.5024-Aug-11
2011-12Final17.5023-Aug-12
2012-13Final25.0022-Aug-13
2013-14Final35.0010-Jul-14
2014-15Final35.0017-Jul-15
2015-16Final1.0013-Jul-16
2016-17Final1.0022-Aug-17
2017-18Final1.0029-Aug-18
2018-19Final1.0029-Aug-19

At present, eClerx does not offer a dividend reinvestment program or dividend stock program.

Feel free to contact the company Secretary at eClerx’s registered office address or contact its Registrar and Transfer Agent viz, KFIN TECHNOLOGIES PRIVATE LIMITED, Unit:eClerx Services Limited, Selenium Building , Tower B, Plot 31-32, Gachibowli, Financial District, Nanakramguda, Hyderabad – 500 032; Email: balaji.reddy@kfintech.com

Statutory Auditors

S. R. Batliboi & Associates LLP

Internal Auditors

M/s.Mahajan & Aibara

Shareholders holding shares in Demat mode need to contact their DPs (Depository participant/ Broker) to note a change of address and their bank to update account details.

  • In case of Demat mode – Shareholders need to contact their DPs (Depository participant/Broker ) for getting the shares registered in their name in case of death by co-owner.
  • In case of Physical mode – Please send a request letter signed bylegal heirs to Company or R&T Agents for transmission/Deletion procedures.

To add a joint-holder name to your shareholding, please execute a stamped transfer deed (i.e. Form SH-4) and submit it to eClerx or R&T Agents for transfer. Please note that if such additions amount to a change in ownership of shares, the transfer procedure explained above mustbe followed.

In this connection, please execute and submit the following documents to enable us to issue duplicate shares certificate(s).

    • Certified copy of FIR regarding lost/misplace shares and the same should be in English version only duly mentioned shares details.
    • Affidavit & Indemnity bond on a Non Judicial Stamp Paper for Rs.100/- & Rs.500/- respectively and should be notarized and signed by all shareholders.
    • Advertise the lost shares in any leading newspaper furnishing the details of lost shares and send us the original copy of the same.

Kindly forward us the required documents duly attested by First Class Magistrate or Notary Public. On receipt, we will arrange for issuance of duplicate Share Certificate(s).
Unless the above referred compliance is made, company cannot take any action including noting of provisional stop transfer. Therefore, it is in your interest to kindly forward the required documents immediately so that we can do the needful.
Upon receipt of all the above documents we shall proceed to issue duplicate share certificates to you.

For making a nomination with respect to Demat shares, you will have to approach your DP (Depositary participant/Broker).

First, you will need to open an account with a Depository Participant (DP) and obtain a unique Client ID number. Thereafter, you will need to fill out a Dematerialization Request Form (DRF) provided by the DP and surrender the physical shares intended to be dematerialized to the DP. Upon receipt of the shares and the DRF, the DP will send electronic requests through the Depository to eClerx/R&T Agents for confirmation of Demat. Each request will bear a unique transaction number. Simultaneously, the DP will surrender the DRF and the shares to eClerx with a cover letter requesting eClerx/R&T Agents to confirm the Demat. After verifying the documents received from the DP, eClerx/ R&T Agents will confirm the Demat to the Depository. This confirmation will be passed on from the Depository to the DP, which holds your account. After receiving this confirmation from the Depository, the DP will credit the account with the dematerialized shares. The DP will then hold the shares in a dematerialized form on your behalf and you will become the beneficial owner of these dematerialized shares.

As per BSE’s Circular dated July 05, 2018 amending Regulation 40 of Securities and Exchange Board of India (Listing Obligations and Disclosure Requirements) Regulations, 2015 vide Gazette notification dated June 8, 2018, effective from December 5, 2018, except in case of transmission or transposition of securities, requests for effecting transfer of securities of listed companies shall not be processed unless the securities are held in the demat form with a depository.

According, Registrars and Transfer Agent and Company will not be accepting any request for transfer of shares in physical form with effect from December 5, 2018.

You may access the Circular from the website of Bombay Stock Exchange using the following link:

https://www.bseindia.com/corporates/Displaydata.aspx?Id=cd22b184-1153-4b05-8ad9-d04699161f89&Page=cir

Shareholders are accordingly requested to get in touch with any Depository Participant having registration with SEBI to open a Demat account.

You may also visit web site of depositories viz., NSDL or CDSL for further understanding about the demat procedure:

NSDL website:  https://nsdl.co.in/faqs/faq.php (dematerialization)

CDSL website: https://www.cdslindia.com/investors/open-demat.aspx

Shareholders, holding shares in physical form are requested to arrange the dematerialization of the said shares at earliest to avoid any inconvenience in future for transferring those shares.