KEY PERFORMANCE INDICATORS

NO. Metrics FY21 FY20
1. Gender Diversity (overall) F (34.9%) F (32%)
2. Gender Diversity (managerial level) F (21.9%) F (20.3%)
3. Gross Direct Jobs (fresher) created 1,996 1,682
4. % of hiring done through channels accessible to all 49 63
5. Gross Training hours for Employee skilling in Million hours 2.29 1.71
6. Number of workplace Injuries Nil Nil
7. % of workforce covered by Government Social Security 49% 51%
8.  % of workforce covered by Government or Private Healthcare 100% 100%
9.  % of workforce covered by Retiral benefits 100% 100%
10. % of office locations with access to doctor and emergency vehicle 100% 100%
11. % of Employees with any kind of monetary bond or restriction to join or form unions None None
12. Declaration under Modern Slavery Act (UK) Yes Yes
13. % of the total workforce who received regular performance and career development review 100% 100%
14. % of employees covered by spot reward scheme and team engagement programs 100% 100%
15. % of people having access to health (including mental health) counselling 100% 100%
16. % of contracted supplier staff covered under minimum wages 100% 100%
17. % of contracted supplier staff having access to healthcare and pension 100% 100%
18. Employee attrition % 24.25 38.56
19. Lives Touched (through CSR) 20,821 15,243
20. Employee Volunteer (Hours for CSR) 5,953 20,709

Unless stated otherwise, these metrics pertain to eClerx’s India entity and its operations in Chandigarh, Mumbai and Pune. FY21 metrics are heavily influenced by pandemic situation requiring work from home for almost all of our staff and hence might significantly change in future reporting years.