35 %
increase in first call resolutions
2.5 M+
interactions audited per year
25 %
increase in CSAT scores
100 %
reporting of adverse events
Features & benefits
Advanced quality reviews
Monitor and evaluate 100% of interactions between customers and support agents or chatbots so you can improve performance and relevance. Deploy QA360’s fully automated quality assurance software to deliver the most comprehensive insights, instead of relying on incomplete manual audits.
Real-time insights into customer satisfaction
Improve customer satisfaction with AI-powered sentiment analysis and custom scorecards to accurately predict CSAT or NPS scores. Deploy advanced Natural Language Processing capabilities to translate and respond in different languages.
More control for supervisors
Deploy artificial intelligence in QA to offer supervisors in-depth insights on contact center performance. Access highly customizable evaluation forms and reports, allowing them to closely monitor any KPI’s in incredible detail. Alert supervisors on emerging trouble calls to ensure satisfactory resolutions, or use speech-to-text capabilities to correctly identify and separate the dialogue between customers and agents to ensure data accuracy.
Enterprise-level features
Use customizable dashboards, customer service automation, AI-powered sentiment analysis, and quality assurance software reports for enterprise-level clients handling large volumes of interactions. Allow supervisors access to insights and data, give agents training in real-time, and create one central location for all roles to access the information most relevant to them.
Awards & recognition
From innovation to execution, we’re proud to have been recognized across the industry. Here are some of the milestones and honors that continue to inspire us.
Major Contender in PEAK Matrix® 2024 for Customer Experience Management (CXM)
Featured insights
