With marketplace management and shopper preferences evolving fast, eCommerce brands need to work harder to stay ahead of the curve. The eClerx Market360™ platform empowers brands to take back control of their online customer journey.
Built by industry experts, this AI-powered digital shelf platform equips brands with the tools and expertise to drive growth across every stage of the customer journey. It combines GenAI chatbots, advanced analytics, digital shelf strategy, content creation, and dedicated eCommerce support to help brands maximize the value of their online portfolio.
30 %
new customers acquired with improved visibility
80 %
negative customer review actioned with deep sentiment analysis
12 %
increase in sales with cross-channel availability
5 %
margin improvement with price consistency, competitiveness
Features & benefits
Enhanced digital shelf strategy and management
Ensure your PDPs meet brand and channel guidelines with automated compliance monitoring. Improve conversion rates with keyword tracking and recommendations, customer ratings and reviews, and advanced AI powered retail analytics on your brand’s discoverability.
Powerful competitive benchmarking
Stay ahead of the curve with actionable recommendations from comprehensive digital shelf analysis. Leverage our extensive digital shelf KPI library to track and compare performance across 90+ countries and multiple channels. Track competitor strategies with real-time alerts on buybox wins, pricing fluctuations and promotional activity by 1P/2P/3P sellers across online channels.
Customizable to your business
Customize the interface to your needs with flexible, modular digital shelf monitoring that provides KPI tracking, actionable alerts, and more. Leverage a scalable delivery model to choose the right level of support, expanding only as needed to maximize efficiency and control costs.
Support that’s built for you
Deploy 24/7 consulting support that works for your marketplace management team, whether you need automation, an AI agent for your marketplace, digital shelf strategy, or custom analytics. Leverage Insights on Demand, a proprietary analytics suite, to access more detailed digital shelf insights or quickly summarize team questions.
Awards & recognition
From innovation to execution, we’re proud to have been recognized across the industry. Here are some of the milestones and honors that continue to inspire us.
eClerx Market360 Named Summer 2025 Leader in Asia by G2
eClerx Market360 named Summer 2024 Leader in Asia by G2
eClerx Market360™ wins Best Analytics/BI Solutions at the 3rd E-Commerce Germany Awards
eClerx Market360™ is named a Winter 2024 Leader on G2
eClerx Market360™ is named a Fall 2023 Leader on G2
eClerx Market360 is named a Fall 2023 Leader on G2
eClerx Market360™ is Named a Spring 2023 Leader on G2
Major Contender in Digital Marketing Services
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