A Memorandum of Understanding (MOU) was signed in the presence of Prof. Subir Kumar Saha, Ashutosh Dutt Sharma, Narender Gaur representing IHFC, and Sanjay Kukreja representing eClerx.
eClerx has its sights set on opening its first U.S. based delivery center in Fayetteville, N.C.
A Memorandum of Understanding (MOU) was signed in the presence of Prof. Subir Kumar Saha, Ashutosh Dutt Sharma, Narender Gaur representing IHFC, and Sanjay Kukreja representing eClerx.
NEW YORK (May 24, 2022) – eClerx, a global leader in business process management, automation, and analytics services and IHFC, the Technology Innovation Hub of the Indian Institute of Technology, Delhi, today announced the formation of a strategic partnership.
The partnership is a mutually beneficial alliance to jointly invest and co-create innovative solutions in Artificial Intelligence (AI), Machine Learning (ML), Intelligent Automation (IA), and Mobility Solutions.
The joint efforts will focus on building solutions in image recognition, speech recognition, natural language processing, text mining, and intelligent automation.
eClerx’s existing product stack utilizes most of these technologies, but the endeavor is to keep investing in Research & Development in this space and keep on improving and innovating to come up with new technologies which can form the bedrock for new solution offerings to clients and industries.
Image recognition, analysis, processing, and synthesis are important, especially for e-commerce and the luxury fashion industry. This, in combination with augmented reality, has various possible game-changing implementations.
Similarly, speech recognition is an important technology for developing advanced offerings in customer service. These offerings can lead to significantly enhanced customer experiences, which can help elevate the overall satisfaction levels within an industry.
Sanjay Kukreja, global head of technology at eClerx, said, “We are excited and proud to collaborate with IHFC to create innovative solutions in AI/ML, intelligent automation, mobility, and data engineering. eClerx has invested heavily in building cutting-edge applications as part of the Technology Research & Development team. We look forward to working closely with Dr. Saha and Ashutosh Sharma on a number of initiatives in the near future.”
Manish Mittal, head of the Centre of Excellence for AI, ML, Data, and Cloud practice at eClerx, added, “Apart from augmenting capabilities of our existing tools, we plan to leverage the expertise of IHFC to invest in newer applications around data engineering, blockchain, and the Metaverse to expand our portfolio of services.”
The Metaverse is an important technology for future clients looking to implement initial use cases and expand from there. Customer and employee immersive experiences are where most of the business offerings are likely to be in the near term. The Metaverse and blockchain go hand-in-hand with most of the transactions in the virtual world likely to leverage blockchain concepts. Hence, it is important to develop IPs in these areas.
Emphasizing the need for the collaboration, IHFC Chief Executive Officer Ashutosh Dutt Sharma stressed, “IHFC is very excited to take this next step in forging ahead a mutually beneficial partnership utilizing the upcoming technologies for creating solutions for the benefit of the industry.”
IHFC Project Director Professor Subir Kumar Saha added, “We see this collaboration as a great opportunity for the organizations to come together, ideate, create, and execute various projects and services which will be mutually beneficial for both.”
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eClerx provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs 13,000 people across Australia, Canada, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, UK, and the US
Technology Innovation Hub for Cobotics (i.e., Collaborative Robotics) was approved by the National Mission on Interdisciplinary Cyber-Physical Systems (NM-ICPS), DST, Govt. of India in March 2020. A Section-8 company I-Hub Foundation for Cobotics (IHFC), was incorporated on June 13, 2020. For further information about IHFC, please visit http://www.ihfc.co.in.
Kapil Jain is the Group Chief Executive Officer and Managing Director of eClerx. He joins us after a 23 year career at Infosys where he served as Executive Vice President for the Global BPM business. As a strong people champion and customer success zealot Kapil has the unique ability to build long-standing client relationships. He holds an MBA and MS from Case Western Reserve University, USA, and an engineering degree from the Indian Institute of Technology, Roorkee. Kapil is responsible for executing the business strategy, directing the overall performance and growth of the organisation and long-term shareholder value.
Ms. Bala C Deshpande is the Founder Partner of MegaDelta Capital. Of her 32 years of experience, Ms. Bala has over two decades of investing experience. Her experience as a Board member is variegated in terms of size and stage from young, high involvement companies to large listed companies and she has also played an instrumental role in shaping many innovative businesses and entrepreneurial journeys. She is passionate about Technology and its far-reaching implications on markets, businesses and consumers. She attended the Singularity University course to sharpen her knowledge in this space. She is a Management Graduate from Jamnalal Bajaj Institute and has a Master’s degree in Economics.
Mr. Naresh Chand Gupta is founder and CEO of Accuracap Consultancy Services, a technology oriented public market investment firm. Before that, he headed the Applied AI group at LNK corporation and was founding Managing Director of Adobe India, Sr. Vice President, Adobe Inc. and General Manager of Print and Publishing Business Unit, where he headed one of the three Adobe’s global business units, responsible for engineering, product management, marketing, sales, and P&L of print, eLearning, gaming, and several other classic publishing product lines. Mr. Naresh Chand Gupta has done M.S and Ph.D. in Computer Science from University of Maryland, College Park and B.Tech in Computer Science from Indian Institute of Technology (Kanpur).
Mr. Naval Bir Kumar has a diverse experience in financial services over the last 30 years. He has worked with Indian Companies and Multi Nationals and has held leadership positions in investment banking, asset management, treasury and consumer banking. He served as an investment banker in ANZ Grindlays Bank, where he launched ANZ Grindlays Mutual Fund, India’s first foreign bank owned Mutual Fund. He was CEO of the ANZ Grindlays Mutual Fund business for 16 years. He was an AMFI Board member for many years and worked with SEBI on evolving various regulations. He was also the Head of Consumer Banking on receiving the banking license to re-imagine and build a digital led, branch light model. Mr. Naval Bir Kumar has done Post-Graduation in Management from Indian Institute of Management (Calcutta).
This comprehensive Robotic Process Automation platform offers improved business efficiency and effectiveness by replacing high volumes of repetitive and rule-driven tasks, allowing firms to save costs and focus on strategic, value-add activities. The ability to standardize business processes, build automation that can be leveraged across your organization, and drive improved control due to reduced human error are some of the benefits of this platform. Roboworx is built to seamlessly integrate with existing applications for minimal business disruption.
Anish Ghoshal is a Non-executive, Independent Director who joined the eClerx Board in August 2007. Currently, a law partner at Dua Associates, Anish’s areas of expertise includes corporate, regulatory and labor law, acquisitions, joint ventures, and intellectual property. He has a bachelor’s degree in Commerce with honors from St. Xavier’s College in Calcutta and a bachelor’s degree in law from the University of Bombay.
Biren Gabhawala is a Non-executive, Independent Director who joined the eClerx Board in May 2011. With 30 years’ experience, Mr. Gabhawala is a qualified chartered accountant and a fellow member of the Institute of Chartered Accountants of India. Presently, he is a senior partner at M/s. C. M. Gabhawala & Co. Chartered Accountants, specializing in direct and indirect Taxation, FEMA, International Taxation, and Mergers and Acquisitions. Mr. Gabhawala holds a bachelor’s degree in Commerce from H. R. College of Commerce & Economics in Mumbai.
Deepa Kapoor is a Non-executive, Independent Director who joined the eClerx Board in March 2014. She is currently the Director of an MBA program and leads various executive education initiatives. Previously, Deepa headed Corporate Social Responsibility at Genpact and Punj Lloyd and has worked at several international companies including Broadview Associates, Oracle Corporation, and Lucent Technologies. Deepa holds an MBA from University of Pennsylvania’s Wharton School of Business and a bachelor’s degree in Computer Science and Mathematics from Smith College in Northampton, MA.
Shailesh Kekre is a Non-executive and Independent Director, who joined eClerx’s board in March 2017. Prior to joining the board, Shailesh was a Partner at McKinsey & Company in India and a leader of the firm’s global Sourcing and Analytics practices for over 17 years. Shailesh serves as an advisor to several global enterprises in India, US, UK and Germany and specializes in business strategy and operations for IT / BPM and the R&D industry. Mr. Kekre holds a management degree from the Indian Institute of Management, Calcutta and a bachelor’s degree in Technology and Electrical Engineering from the Indian Institute of Technology, Kanpur.
Srinjay Sengupta is an Non-executive, Independent Director who joined eClerx Board in January 2021. He is a seasoned professional in the technology and outsourcing industry. He held senior roles at Infosys, where he setup the UK and European operations of the company, and at iGate, where he was head of global sales and marketing. He also worked at McKinsey & Company and is now an independent adviser to global corporations in the areas of technology, operations and outsourcing. He is also an investor in tech intensive scale ups. He is an alumnus of the Indian Institute of Management, Ahmedabad (IIM-A) and holds a bachelor’s degree from the Indian Institute of Technology (IIT), Kharagpur.
Anjan Malik is a Co-founder and the Executive Director of eClerx’s on-shore subsidiaries. He has over 25 years of experience in consulting, investment banking and knowledge process outsourcing. Anjan worked with Accenture in Europe and Lehman Brothers in the US before starting eClerx, with PD Mundhra, in 2000. Anjan holds an MBA from The Wharton School of Business, University of Pennsylvania (USA) and a Physics degree from Imperial College, London (UK).