As financial crime regulations deepen operational complexity for financial institutions, partnering with third-party organizations that offer strong compliance solutions and leverage new advances in Artificial Intelligence (AI) has proven effective.

Financial institutions today face a rapidly evolving and challenging landscape. Thanks to evolution in tech and AI, financial crime activities like money laundering and fraud are becoming more sophisticated and difficult to combat. Yet, regulatory expectations for clamping down are on the rise.

This means that very few firms are equipped to balance stricter oversight with efficiency, costs, and customer experience. As of March 2025, only 23% of industry leaders consider their Financial Crime Compliance (FCC) programs to be “very effective.”

To help financial institutions meet these growing expectations, eClerx has launched a dedicated FCC Center of Excellence in Fayetteville, North Carolina. Designed as a high-quality, onshore, and cost-effective alternative to in-house teams, our center partners with the transitioning military community to combine leadership and precision with proprietary training and CAMS certification programs, empowering firms with the expertise, scalability, and innovation they need to meet compliance goals.

Why centers of excellence matter in FCC strategies

A Center of Excellence (CoE) is more than a compliance solution—it’s a unit dedicated to your firm, providing deep expertise, as well as the latest research, technology, and execution. While many internal FCC teams struggle with inconsistency, reactive activities, and duplication of efforts, a CoE has the vast resources to prepare institutions for any industry challenge efficiently.

By centralizing the FCC function, these strategic partners allow firms to achieve greater consistency, tighter governance, prompt regulatory reporting, and greater responsiveness to regulatory change.

From there, banks and investment firms can:

• More easily scale their financial services compliance
• Implement new technologies with less disruption
• Ensure high levels of quality assurance
• Align training and change management

The end result is a compliance solution that is not only more resilient, but also more adaptive, supporting strategic growth, quality control, and regulatory readiness, all at once.

Precision, purpose, performance: The veteran advantage in modern financial ops

eClerx’s FCC Center of Excellence was designed to enhance service capabilities, provide scalable FCC solutions, strengthen operations support, and deliver workforce excellence to our clients across the banking, finance, and insurance industries.

However, what makes this facility truly unique is that a significant portion of the team consists of veteran military professionals and military spouses. Fayetteville, North Carolina is home to a significant veteran population, and eClerx is committed to supporting them with meaningful career opportunities as they transition into civilian life.

This commitment is more than just a talent strategy; it is a key performance advantage for financial services compliance. At the new CoE, our military vets—with their exceptional ability to deliver quickly, scale quickly, and remain calm under pressure—have the key traits to help clients navigate the complex world of financial crime prevention.

Through this initiative, eClerx’s CoE has been able to deliver more cost-effective, onshore support with a strong focus on operational efficiency, quality, and risk mitigation for all of our banking, insurance, and finance clients.

A story of client impact at Fayetteville CoE

We have driven significant efficiencies for our clients by leveraging our powerful combination of a deeply skilled workforce and robust solutions.

A leading U.S. investment bank approached eClerx with a problem: Severe delays in their KYC refresh cycle led to missing regulatory reporting deadlines, an increased KYC review backlog, and a critical capacity gap.

eClerx’s CoE team offered a financial services compliance solution with a three-pronged approach:

1. Rapid resourcing: We quickly scaled their team by onboarding 124 experienced KYC analysts to help them meet their deadlines. Supported by a structured hiring and training pipeline, we ensured a steady influx of talent while combating possible attrition.
2. Training and process improvement: We built a custom training program of 32 modules tailored to the client’s policies, procedures, and regulatory obligations. In addition, we provided CAMS training with the opportunity for analysts to sit for the CAMS exam to achieve certification within their first 6 months. This ensured that every new analyst was fully aligned with any regulations and best practices from day one to enable consistent, high-quality outcomes.
3. Measure and improve: We implemented a robust performance measurement framework to track key compliance KPIs, including completion rates, accuracy, and compliance adherence. Regular performance reviews and feedback loops enabled ongoing refinement, significantly improving control and compliance quality.

With this program in place, the client successfully mitigated risk and significantly improved their control. Additionally, impressed with our services, the client expanded their use of our management dashboard to cover their daily reporting across the firm while adopting eClerx’s training program for all of their future internal KYC hires.

Reimagine the future of your FCC program with eClerx

As financial crime continues to grow in complexity alongside regulatory demands, financial institutions must rethink how they scale, innovate, and maintain their operational excellence.

eClerx’s Financial Crime Compliance Center of Excellence in Fayetteville offers strategic compliance solutions, helping financial institutions stay resilient, compliant, and competitive in today’s fast-moving environment.

Contact us today and learn more about how the expertise of our transitioning military workforce and technology solutions like Compliance Manager, eClerx’s proprietary Client Lifecycle Management platform, can help your firm fight against financial crime.