RoboWorx wins Technology of the Year rank at BIG Customer Service Awards

NEW YORK – eClerx Services Ltd (NSE/BSE: ECLERX), a leader in business process management, announced today that its Robotic Process Automation (RPA) product, Roboworx, has been selected as a winner of the Technology of the Year – Excellence in Customer Service Awards 2024.

The Business Intelligence Group presented the award during their annual Excellence in Customer Service Awards program, honoring the companies, executives, and products leading the way in the industry.

“In today’s digital world, exceptional customer service is no longer a differentiator, it’s a necessity,” said Maria Jimenez, chief nominations officer of the Business Intelligence Group. “A recent study found that 67% of customers recommend products or services to others after a great customer experience, highlighting the measurable impact of prioritizing customer satisfaction. We’re thrilled to recognize the 2024 Excellence in Customer Service Award winners who are setting the standard for building trust and loyalty with their customers.”

“At eClerx, we are excited that Robowork has won the Technology of the Year – 2024 Excellence in Customer Service Award,” said eClerx Global Head of Technology Sanjay Kukreja. “Roboworx is our leading RPA and Intelligent Automation platform and has been adopted by a number of our clients to deliver intelligent automation in their processes. It is an award-winning platform that has won a number of accolades across the globe for its use cases and adoption.”

Kukreja explained that Roboworx enables organizations to automate routine yet critical business processes without the need to replace costly legacy systems and architectures.

No coding knowledge is required to implement Roboworx, regardless of industry, process, or required outcomes. Even non-technical staff, Kukreja stressed, can use Roboworx and take advantage of its powerful automation capabilities, unlimited scale, and uninterrupted consistency.

The Business Intelligence Group was founded with the mission of recognizing true talent and superior performance in the business world. Unlike other industry award programs, these programs are judged by business executives with experience and knowledge. The organization’s proprietary and unique scoring system selectively measures performance across multiple business domains and then rewards those companies whose achievements stand above those of their peers.

Organizations worldwide submitted their recent innovations for evaluation, with nominations rigorously assessed by a select group of business leaders and executives who volunteered their time and expertise to score submissions.

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