A leading American energy supply company dealing in fuel management solutions, ranked among the Fortune 500, operates more than 1,700 gasoline stations and convenience stores across the Northeastern United States. With approximately $15.6 Bn in revenue, the company required a scalable operating model to improve energy supply chain analytics and fleet operations optimization, while maintaining efficiency across critical business functions.

As the sector continues to evolve, operational efficiency for fuel suppliers is becoming a high priority. Organizations are increasingly focused on strengthening supply chain visibility and leveraging data-driven insights to optimize business performance. For this leading fuel supplier, improving finance operations was a critical step toward building a more agile and resilient enterprise.

The challenge

The company faced significant challenges in retaining and recruiting skilled accounting professionals, resulting in high turnover, rising operational costs, and reduced productivity. Its accounting, accounts receivable (AR), accounts payable (AP), tax, and staff accountant teams were operating with limited capacity, creating inefficiencies across critical financial processes.

The organization needed a sustainable solution that could improve operational efficiency for fuel suppliers while creating a scalable support model. Standardizing processes, increasing operational visibility, and establishing a reliable talent model were essential to improving performance and supporting long-term growth.

Our strategy

The company partnered with eClerx to transform its accounting operations through a customized delivery model designed for scalability, process excellence, and improved efficiency.

eClerx established a dedicated team of accounting professionals in Manila with expertise in U.S. accounting standards, enabling a smooth transition of responsibilities and ensuring consistent service delivery. The engagement focused on streamlining workflows, improving process governance, and building a more resilient operating framework.

Key components of the strategy included:

• Process optimization: Redesigned and streamlined accounts payable and accounts receivable workflows to improve accuracy, reduce manual effort, and accelerate processing cycles.
• Technology enablement: Leveraged automation solutions and accounting platforms to enhance efficiency and improve operational visibility.
• Dedicated talent model: Built a 100% dedicated accounting team to provide specialized expertise while reducing dependency on a competitive local hiring market.
• Scalable operations: Created a flexible operating model capable of supporting increased transaction volumes while maintaining quality and consistency.

The results

Through this transformation, the fuel supplier improved the scalability and efficiency of its finance operations while reducing costs and strengthening operational resilience.

The engagement delivered measurable business outcomes, including:

• 60,000+ monthly transactions processed
• 32% reduction in invoice processing time
• Approximately 50% annual cost savings
• Improved operational scalability and process consistency
• Reduced impact of talent shortages and employee turnover

By creating a more efficient operating foundation, the organization was better positioned to support future growth and continue optimizing its broader energy operations.

Sustainability benefits

Improving operational efficiency can also support broader sustainability objectives. By streamlining processes, reducing manual intervention, and improving resource utilization, organizations can reduce unnecessary operational waste and strengthen ESG reporting capabilities.

For fuel suppliers and energy companies, efficient operations create a foundation for better decision-making across the business. When combined with initiatives such as fuel management solutions, energy supply chain analytics, and fleet operations optimization, organizations can identify opportunities to reduce fuel consumption, lower carbon emissions, and improve the utilization of fleet and operational resources.