Strategies leaders can adopt to rebuild strong customer connections: Kapil Jain, CEO and Managing Director

Published in: Forbes | December 16, 2025

In the latest industry feature in Forbes Business Council, Kapil Jain, CEO and Managing Director of eClerx, emphasizes the importance of identifying early warning signs of customer dissatisfaction and making client relationships a collective responsibility – both critical to delivering a strong customer experience.

By fostering a fearless culture where teams raise issues quickly, leaders are better able to listen, realign, and rebuild trust and momentum with clients. Hear what Kapil and other industry leaders have to say in this insightful feature.