Published in: InformationWeek | July 23, 2026

In this thought leadership article, Sanjay Kukreja, Chief Technology Officer at eClerx, examines one of the emerging organizational risks associated with enterprise AI adoption-the challenge of retaining and transferring AI expertise. As organizations accelerate AI initiatives, critical knowledge often becomes concentrated within a limited group of specialists, creating operational vulnerabilities when experienced employees transition into new roles or leave the organization. Building resilient AI capabilities therefore requires organizations to institutionalize knowledge rather than relying on individual expertise.

The article recommends establishing structured documentation, governance frameworks, cross-functional collaboration, and continuous learning programs to ensure AI knowledge is effectively shared across teams. Sanjay argues that organizations should approach AI capability development as an enterprise-wide transformation rather than a purely technical initiative. By creating scalable knowledge-sharing mechanisms alongside robust governance, businesses can reduce operational risk, accelerate AI adoption, and ensure long-term sustainability of their AI investments.