eClerx launches a new delivery center in Mohali, India

January 29, 2024, MOHALI – eClerx Services Ltd (ECLERX.NS) has announced the expansion of its delivery presence in the Chandigarh region with the opening of a new cutting-edge center in Mohali, India.

This strategic expansion marks a significant development in eClerx’s operational footprint. Situated strategically in proximity to our existing center in Chandigarh, this new facility in Mohali will add substantial capacity, accommodating over 300 skilled professionals. Additionally, this delivery center allows eClerx to tap into the robust talent pool and advanced technical capabilities of Mohali, while also reinforcing our commitment to providing our employees with robust development and growth opportunities.

“Our operations have flourished in the Chandigarh Tri-city area,” said Amit Bakshi, Principal of Operations at eClerx. “The addition of the Mohali center not only ensures the continuation of superior client experiences but also opens doors for local talent to access coveted international customer support careers.”

With this new facility, eClerx looks to open the door to enhanced collaboration between delivery centers. empowering our commitment to delivering expansive, high-quality customer experience services and support to our global client operations, including:

• Quality Monitoring Solution: A holistic blend of generative AI technology and dedicated subject matter experts that evaluates 100% of customer interactions to offer in-depth insights.
• Avoidable Truck Roll Support: Proactively preventing unnecessary technician visits through remote troubleshooting and smart dispatching.
• CX Consulting Services: Comprehensive consulting services that anticipates the needs of consumers and finds areas for improvement in customer journeys.

As we embark on this exciting journey, eClerx remains dedicated to delivering excellence, fostering innovation, and strengthening partnerships with our clients and the community. 

About eClerx

eClerx provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is today traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 16,800+ people across Australia, Canada, France, Germany, India, Italy, Netherlands, Philippines, Singapore, Thailand, the UK, and the USA.

For more information, visit eclerx.com

Press contact press@eclerx.com