Recipient of Brandon Hall Excellence Award in HR & Learning

Sep 1, 2021 // The 2021 Brandon Hall Group HCM Excellence Awards are given for work in Learning and Development, Talent Management, Leadership Development, Talent Acquisition, Human Resources, Sales Performance, Diversity, Equity and Inclusion, and Future of Work. eClerx has won a Silver award in the ‘Best Customer Training Program’ for our entry on ‘Conversational Chat Skills for Customer Support.’ This submission highlighted our 5-week training for new hires in Customer Operations Chat; the emphasis was on building chat interaction, the client’s corporate values, and US cultural nuances. eClerx has also won a Bronze award in ‘Best Certification Program’ for our submission on ‘Skill of the Year.’ Last year we partnered with the University of Miami Institute of Data Science and Computing for a 25-hour learning program on ‘Data Visualization and Storytelling’. 500+ employees from India and onshore were certified by the University of Miami.

PD Mundhra, Co-Founder and Executive Director at eClerx noted, “We’re honored to receive this recognition and would like to thank the Brandon Hall awards committee for giving us this platform to showcase our innovative learning and development initiatives. These awards validate our pivot to virtual learning over the last year, our singular focus on client-centric innovation and outcomes, and our brand promise to invest significantly in developing capabilities of our global teams.” “Brandon Hall Group Excellence Awards in 2021 provide much-needed and well-deserved recognition to organizations that went above and beyond to support their stakeholders during the unprecedented disruption of the COVID-19 pandemic,” said Brandon Hall Group COO and leader of the HCM Excellence Awards Program Rachel Cooke. “The awards provide validation of best practices in all areas of HCM at a time when they have never been more important to employers, employees and customers.” Entries were evaluated by a panel of veteran, independent senior industry experts, Brandon Hall Group analysts and executives based upon these criteria: fit the need, design of the program, functionality, innovation and overall measurable benefits. Excellence Award winners are scheduled to be honored at Brandon Hall Group’s HCM Excellence Conference, Feb. 1-3, 2022, at the Hilton West Palm Beach, Florida. Select winners also will serve as presenters in breakout sessions, sharing their leading practices during the conference. “We added several awards categories this year to specifically address critical needs, including how organizations addressed the new dynamics of work and embedded the principles of diversity, equity and inclusion in their HCM practices,” Brandon Hall Group CEO Mike Cooke said. “Winning organizations in all categories demonstrated a people centric approach while driving superior business results under challenging and unprecedented conditions. Demonstrating HCM’s impact on the business is what sets our awards apart.”

About Brandon Hall Group

Brandon Hall Group operates the largest and longest running awards program in Human Capital Management. As an independent HCM research and analyst firm they conduct studies in Learning and Development, Talent Management, Leadership Development, Diversity, Equity & Inclusion, Talent Acquisition and HR/Workforce Management. These benchmark studies help organizations by providing strategic insights for executives and practitioners responsible for growth and business results. Coupling the research studies with the best practice from the awards, Brandon Hall Group has helped more than 10,000 clients globally and more than 28 years of delivering world-class research and advisory. At the core of our offerings is a membership program that combines research, benchmarking and unlimited access to data and analysts. Membership enables executives and practitioners to make the right decisions about people, processes, and systems, coalesced with analyst advisory services which aim to put the research into action in a way that is practical and efficient. Brandon Hall Group has also launched professional certifications for business and human capital management professionals to upskill themselves and gain credentials for career advancement. (www.brandonhall.com)