Combining decades of domain experience in financial crime prevention and the mission-ready mindset of veterans, eClerx’s Fayetteville, NC, center is building a more resilient future for FCC services.

Blending deep domain compliance expertise and cutting-edge technology solutions, eClerx’s Center of Excellence (CoE) in Fayetteville, North Carolina, has transformed Financial Crime Compliance (FCC) for firms all across the Banking, Financial Services, and Insurance (BFSI) sector. However, this center is more than a strategic hub for best-in-class anti-financial crime operations.

Located near Fort Bragg—the nation’s largest military installation—eClerx’s CoE is committed to empowering the veteran community by offering meaningful career opportunities in financial services to transitioning military personnel and military spouses. Through our training program, we work to combine the precision and resilience of veterans with advanced skills across anti-money laundering (AML), know your customer (KYC), and compliance functions to offer high-quality onshore support and operational readiness for financial institutions. 

The Veteran Advantage

The values and capabilities of the veteran community directly align with the highly demanding world of financial crime compliance. From leadership and discipline to strategic thinking and decision-making under pressure, veterans possess skills that eClerx sees not just as transferable to BFSI services, but as a transformative force.

With the ability to assess risk quickly, adhere to complex regulatory frameworks, and maintain a sharp operational focus, veterans bring unique traits that enable our compliance teams to deliver operational efficiencies, mitigate risk, and enhance process integrity at scale for our clients. Combined, this has made our CoE a cost-effective alternative to in-house compliance operations powered by professionals who are committed and deeply aligned with our clients’ goals.

Tailored Training & Support

With a significant portion of our CoE’s workforce composed of veterans and military spouses, we’ve developed a concentrated pool of scalable talent. But it’s not just who we hire—it’s how we invest in them beyond recruitment.

Every new team member undergoes an onboarding process tailored to their skillset, followed by immersive AML operations and KYC learning modules, hands-on experience, and mentorship that ensures they are prepared to deliver results from day one.

To ensure continuous professional development, eClerx also offers training programs and upskilling for new analysts to help them earn their Certified Anti-Money Laundering Specialist (CAMS) certification with the ability to sit for the exam within their first six months of employment. Through these practices, we ensure veterans are not just filling roles but preparing themselves for lasting success in financial services.

Building Long-Term Careers with Lasting Client Impact

Partnering with local veteran transition programs, eClerx works to ensure both a steady stream of talent and long-term growth for our existing members. Ranging from operational support, project management, and subject-matter expertise, we provide clear career trajectories for the military community that provide challenges and expand industry knowledge.

This benefits our clients just as much as our employees. By placing the right people in the right roles, eClerx ensures consistent, scalable, and high-performing support that reduces costs, improves compliance accuracy, and supports regulatory readiness. This means our clients can rely on a team that understands the nature of BFSI services and is committed to exceeding their expectations.

A New Mission, A Shared Purpose

For many veterans and military spouses, the transition to civilian life comes with a fair share of uncertainty. That is why eClerx has made it our goal to provide the military community with more than just a job. Our Fayetteville Center of Excellence offers service members a new mission grounded in service, elevated by opportunity, and backed by a strong support system that ensures their success, all while ensuring compliance excellence to our clients.

Contact us today and learn more about how we assist the military workforce and see how our services and technology, like Compliance Manager, eClerx’s proprietary KYC platform, can help your firm in the fight against financial crime.