Client:

The client is a leading telecom provider in the USA. 

Challenge:

The client, serving over 20 Fortune 500 companies, struggled with delays in processing media for 3D visualizations, leading to customer dissatisfaction and higher costs. Frequent issues with delivery and rework were a problem. 

With over 200 employees and increasing demand, managing resources became crucial. The client needed a way to speed up processing and reduce errors without spending more money. 

Solution:

eClerx identified several key areas to address the challenges and improve efficiency. These areas included Resource Scheduling, Load Balancing, and Dummy Renders. 

In Resource Scheduling, a manual roster for media server usage was implemented to create visibility on schedules and reduce wait times for creative experts. For Load Balancing, the configuration was adjusted to share workloads between different machines, effectively doubling the processing speed for all tasks. Dummy Renders were introduced, allowing creative experts to check for errors before running full batch processes, which saved time and reduced errors.  

Additionally, the team crowd-sourced ideas, such as maintaining a learning log for types of failures and time taken based on file size and complexity, which helped experts plan their schedules more effectively. 

Impact:

The initiatives resulted in significant improvements: 

• 90% improvement in resource utilization 

• 4X reduction in render failures 

• $1.2 million in annual savings 

The successful implementation of these solutions allowed the client to meet deadlines, improve team morale, and onboard new clients seamlessly. This collaboration demonstrated the effectiveness of structured problem-solving and innovative solutions in enhancing media processing efficiency and client satisfaction.