Operational resilience has become a top-3 boardroom priority. Turning that priority into results means getting three things right at once — your partner ecosystem, your workforce, and your technology stack.

What you’ll learn:

• Industry trends putting operational resilience under the spotlight
• The innovations — including GenAI — changing the game for service assurance
• An inside look at eClerx’s QA360 & Insights-on-Demand
• Real client use cases and measurable ROI

FBA registration link

Panel

Evelyn Clough

VP Network Operations – Bluebird Fiber

Katherine Kirchner

SVP of Service Assurance – Zayo Group

Kim Dye

Head of Customer Experience Quality – eClerx

Moderator

Holly Henderson

SVP Sales & Business Development, NCTI