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Webinar | 1 min read

September 18, 2026

Leveraging partners, people, and tech in Customer Operations

Operational resilience has become a top-3 boardroom priority. Turning that priority into results means getting three things right at once — your partner ecosystem, your workforce, and your technology stack.

What you’ll learn:

  • Industry trends putting operational resilience under the spotlight
  • The innovations — including GenAI — changing the game for service assurance
  • An inside look at eClerx’s QA360 & Insights-on-Demand
  • Real client use cases and measurable ROI

FBA registration link

Panel

Evelyn Clough

VP Network Operations – Bluebird Fiber

Katherine Kirchner

SVP of Service Assurance – Zayo Group

Kim Dye

Head of Customer Experience Quality – eClerx

Moderator

Holly Henderson

SVP Sales & Business Development, NCTI

Featured insights

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Safe harbour

The presentations, videos, and other Investor Day materials have been prepared for informational purposes only. Certain statements contained in these materials may constitute forward-looking statements regarding eClerx's business outlook, growth strategy, market opportunities, client demand, operational priorities, technology and AI-led initiatives, investment plans and anticipated financial and operating performance.

These forward-looking statements are based on management's current expectations, assumptions and estimates and are subject to known and unknown risks and uncertainties that could cause actual results to differ materially from those expressed or implied. Such risks and uncertainties include, but are not limited to: changes in global economic and business conditions, customer spending patterns, competitive pressures, technological developments including evolving regulations relating to AI, data privacy and data protection, cybersecurity threats, talent availability and retention, currency fluctuations, geopolitical developments and other factors that may affect the Company's business, clients and operating performance.

Forward-looking statements are made only as of the date of the relevant Investor Day materials and should not be relied upon as indicators or guarantees of future performance. The Company undertakes no obligation to publicly update, revise or supplement any forward-looking statement to reflect subsequent events or circumstances, except as required by applicable law.

By clicking ‘Accept’ or accessing these Investor Day materials, you acknowledge that you have read and understood this Safe Harbour Statement.
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