Media article | 1 min read
May 20, 2026
Published in: DestinationCRM | March 2, 2026
In a recent feature with Destination CRM, Sanjay Kukreja, CTO at eClerx, highlights how evolving payment ecosystems and rising AI-driven fraud are reshaping contact center security and compliance. He underscores the growing importance of PCI-DSS standards, emphasizing the need to minimize human exposure to sensitive card data while strengthening identity management, data segmentation, and governance frameworks.
Sanjay further explains that the rise of agentic AI presents both opportunity and risk, with fraudsters increasingly leveraging advanced, purpose-built AI tools across the fraud lifecycle. He positions eClerx’s strength in combining technology, domain expertise, and operational rigor to help enterprises build secure, future-ready systems that balance innovation with stringent data privacy and risk controls
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